The King’s Fund and the Health Foundation have launched an online Patient and Family-Centred Care toolkit to support health services deliver patient centred services. It provides a step-by-step method for understanding what a care experience is like, and which small improvements can make a big difference to patients, families and staff.
It is based on their Patient and Family Centred Care programme which works with a number of clinically led multi-disciplinary teams to achieve patient-centred care, showing how small teams of committed, like-minded clinicians, managers and others can make small changes that make a big difference to patients.
Central to the programme is putting the patient at the heart of what teams are doing, and visualising the ideal patient experience. A core part of the method involves improvement teams shadowing patients and families through their care experiences, to really see how patients experience care. The project has seen what a huge difference it makes to staff to feel that they have the tools at their disposal to put themselves in their patients’ shoes, and to make changes that improve their experience of care.
The toolkit can be accessed here.