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Plan how users will be involved throughout the creation of your health information

OPERAThe most impactful health information is that which involves users in its development. There are different levels of involvement: consultation, collaboration, and consumer-controlled.

Discuss at an early stage which aspects of the project have scope for people to influence and how much influence they will be able to have. Plan at the beginning of the process when and how users will be involved.

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Annie talks about what makes information work for her