User involvement is a vital element to ensure the health information you develop is useful to, and provides effective support for, your audience. Specifically it will help you ensure your information is:
- Accessible to the audience it is aimed at
- Clear and easy to understand
- Enables users to act upon the information appropriately
User involvement is not a single exercise, but many steps along your journey to create health information that works.
Co-production recognises users as experts in their own circumstances and needs. It is an approach to developing services that involves individuals, communities, and the professionals who support them, working together and sharing their expertise to deliver more effective and sustainable outcomes. In a co-production scenario, service-users and their communities are involved in defining the need or problem, designing the solution, delivering it, and evaluating it.