Understand the ‘journey’ of your users

HL_man_bedUsers will have different information needs and preferences at different stages of their patient journey, for example, diagnosis, treatment, recovery and after care. Health information has the greatest impact when it is relevant to the needs and situation your user is experiencing at that specific point in their journey.

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How have others done this?

doctor women screen

Using video in health and care

Case study contributed by Health and Care Videos www.healthandcarevideos.com/ February 2016 Using video in health and care – A short story from the Fracture Clinic Just imagine

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Patrick talks about what makes information work for him