Getting the right information at the right point of the patient journey is crucial. For example, patients will need information well in advance of any treatment options or medical procedures they are considering, to give them time to read, absorb, consider and act on information. Users will have different information needs and preferences at different stages of their patient journey.
Dissemination plans should consider at what point in their journey patients may need your health information
Resources to support you
Assessing the quality of information to support people in making decisions about their health and healthcare
Covers the benefits of good quality health information. Section 5.7 looks at methods of dissemination, and the importance of users receiving the right information at the right time.
The Case for Information
Brings together evidence on the benefits of providing high quality health information, and the key qualities of high quality health information. The report also includes an example ‘perfect’ patient information journey.
Draft Guide to the Production and Provision of Information about Health and Healthcare Interventions
This guide discusses keeping information up to date, and a proposed process to follow when information is out of date (section 2). It includes a list of different routes patients and the public take to access health information (section 3). It contains a check list for clear communication (section 6). It discusses steps to consider when planning the review of your health information (section 8).