User test your health information to ensure it achieves its purpose and key messages are understood

GirlAs you develop your health information, testing it with your target users will help ensure the end result achieves its purpose and objectives, and that the health messages it contains are understood. See the sections in this Toolkit on ‘involving user’s‘ for more detail and practical support.

Why is this important?

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Resources to support you

  • Methods for involving users: an introduction

    This resource provides an introduction to the most common methods for involving users: focus groups, online surveys, individual interviews and informal feedback.

  • Communicating risk: illustrating risk

    A great way to help improve your users’ understanding of risk and statistics is to use visual aids in your content. This factsheet outlines some important points to think about.

  • Communicating risk: perceptions of risk

    How we talk about risk isn’t just about including the right numbers. It’s also about the language we use and how we describe it. This factsheet discusses how to make sure your risk communication is unbiased and relevant to your audience.

  • Best practice guidance on patient information leaflets

    Sets out components and requirements of user testing medicines patient information leaflets.

  • Health literacy and health inequalities

    A paper looking at the relationship between health inequality and health literacy, including a focus on specific groups: older people, children and young people, people with a long term condition, people with a mental health problem, people with learning disabilities, people in minority ethnic groups.

  • A systematic development process for patient decision aids

    This study propose a model development process for patient decision aids that could be applied to planning wider information resources. Key stages are scoping (including objective setting), steering, designing, testing and evaluating.

  • Health literacy and health information producers

    Report of the findings of a UK wide survey of information producers and providers.

  • National Numeracy

    An introduction to and facts about levels of numeracy in the UK.

  • Skills for Life Survey: headline findings

    The survey aims to produce a national profile of adult literacy, numeracy, and Information and Communication Technology (ICT) skills, and to assess the impact that different levels of skills have on people’s lives.

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How have others done this?

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Pauline talks about what makes information work for her