The NHS Institute for Innovation and Improvement closes this week and as a result so will the Patient Experience network. They have worked on a number of programmes and developed materials that aim to support the NHS to improve patient experience, in particular: the Patient Experience Learning Programme; the Transforming Patient Experience: essential guide; and…
Web seminar Expert on Call: Fit for purpose; is your organisation ready to deliver a positive patient experience?
During this Expert on Call web seminar session Sam Hudson and Alison Kirk will discuss the latest work the NHS Institute for Innovation and Improvement is doing to support services to become patient and family focused. This will include an overview of the Transforming Patient Experience: essential guide and the NHS Patient Feedback Challenge. The session takes place on Thursday, June 21, 2012 and runs for one hour.
Recent research in to What Matters to Patients set out some strong arguments for how the NHS can improve services and patients’ experience of healthcare, and told us that patients care about their experience of care as much as clinical effectiveness and safety. This is why the NHS Institute for Innovation and Improvement are launching the NHS Patient Feedback Challenge, to identify, share, spread and implement your excellent patient experience work across the NHS. The Challenge is designed to provide a financial reward for those who develop a culture which rapidly identifies areas for improvement in experience and implements the best ideas.
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