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  • 25Oct

    NHS Direct to close in March next year

    NHS Direct has announced that it will “cease operations” at the end of March 2014 and that its services will be commissioned to other organisations. The organisation announced earlier this year that it would seek to withdraw from its NHS 111 contracts, and Commissioners have now identified alternative providers. NHS Direct’s 111 staff and call centres are…

  • 5Apr

    GPs implore government to delay NHS 111

    GP leaders have urged health minister Earl Howe and NHS Commissioning Board chief executive Sir David Nicholson to delay the launch of NHS 111. BMA GP’s committee chair Laurence Buckman, in a letter sent after the GPC’s March meeting last week heard reports of problems with NHS 111 implementation, writes: “We have repeatedly asked for…

  • 30Nov

    Research: Why do clinicians not refer patients to online decision support tools?

    G Elwyn, A Rix, T Holt et al. Why do clinicians not refer patients to online decision support tools? Interviews with front line clinics in the NHS. BMJ Open 2012;2:e001530 doi:10.1136/bmjopen-2012-001530 The objective of this research was to assess whether clinical teams would direct patients to use web-based patient decision support interventions (DESIs) and whether patients would…

  • 23Nov

    Impact of transition from NHS Direct’s 0845 telephone service to NHS 111

    This report from the Department of Health considers the impact of the transition from NHS Direct’s 0845 telephone service to NHS 111. It was identified that individuals were more likely to have used NHS 111 if they had a disability or limiting long term illness indicating that NHS 111 is reaching some groups of the population with the greatest needs. Respondents were less likely to have used NHS 111 if they were older or male. This is broadly in line with NHS Direct’s 0845 4647 telephone service and appears to be inherent in telephone based health care.

  • 14Nov

    Commissioning Board building new customer service platform

    The NHS Commissioning Board is working on a new ‘customer service platform’ to take over from NHS Choices and NHS Direct. Bob Gann, director of partnership and strategy at the NHS CB, told EHI Live 2012 that this would be a way for the public to engage with the NHS using a wide range of channels, including telephone, web, apps and social media. The new platform – which has yet to be named – will include directories of service, health information, ways to feedback about care experiences, and ways to transact with the NHS, for example by booking appointments.

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