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  • 30Aug

    Record numbers of people getting urgent NHS help over the phone

    20,000 people every day are now getting urgent health advice from a doctor, nurse, paramedic or other clinical professional over the phone, according to latest NHS data. Over half of all calls to the NHS 111 phone service received expert assessment from a clinical professional in July this year – the highest proportion since the…

  • 16Apr

    An inclusive NHS 111 service

    NHS England has produced a short film called ‘An inclusive NHS 111 service’, to help people with a learning disability, autism or both, understand how and when to access the service, and what to expect. The film, created with the support of many self-advocacy groups, forms part of NHS England’s on-going work to ensure that everyone…

  • 5Mar

    Have your say on how NHS 111 information services are inspected

    The CQC (Care Quality Commission) have set out proposals for how it will inspect and regulate NHS 111 services. CQC Chief Inspector of Primary Care Professor Steve Field, said: “We are setting out the changes we are proposing to make to the way we regulate NHS 111 services that will help us to make sure…

  • 5Apr

    GPs implore government to delay NHS 111

    GP leaders have urged health minister Earl Howe and NHS Commissioning Board chief executive Sir David Nicholson to delay the launch of NHS 111. BMA GP’s committee chair Laurence Buckman, in a letter sent after the GPC’s March meeting last week heard reports of problems with NHS 111 implementation, writes: “We have repeatedly asked for…

  • 9Nov

    NHS 111: a mixed start but potential for the future

    An evaluation of the new NHS 111 telephone service, conducted by researchers from the University of Sheffield, shows pilot schemes have delivered some but not all of the potential benefits one year after they were launched. The study found that the new service has been well used, is liked by the people that use it, and has potential for the future. However researchers highlighted two main areas of concern; he pilot schemes have not delivered some of the expected benefits and there is a need to review some of the call assessment processes, particularly for referrals to 999 ambulance services.

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