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  • 28Nov

    Developing Patient Teach-Back to Improve Patient Education

    Excerpts from an article in Patient Engagement HIT: Simply delivering patient education is not enough; patient teach-back allows providers to assess patient understanding and cement information in patients’ memories. As healthcare costs continue to skyrocket, medical professionals know that a well-informed patient is a more engaged, healthier, and less costly patient. Critical to supplementing those…

  • 1Nov

    How can doctors meet relatives’ information demands?

    Hospitals need to strike a balance between the need for staff to speak to carers and the time this takes. Here are excerpts from a BMJ article where Jacqui Thornton explores some initiatives that are providing solutions. There are varying views on the size of the problem and few data on relatives’ concerns about a lack of information.…

  • 25Oct

    GP Online Services Communications Toolkit

    NHS England has published a guide for GP practices to promote GP online services to patients. The GP online services team developed this toolkit to support you to promote online services to your patients and encourage them to register for GP online services. The aim of this toolkit is to help you to: promote GP online services…

  • 18Oct

    New tool to make it easier for health professionals to talk about physical activity

    The Moving Medicine tool will help healthcare professionals advise patients on how physical activity can help to manage their conditions, prevent disease and aid recovery. It is produced by the Faculty of Sport and Exercise Medicine (FSEM) in partnership with Public Health England (PHE) and Sport England with National Lottery funding. The tool is aimed particularly at those…

  • 11Oct

    Patient Experience and patient/public involvement in health and care services

    Excerpts from a blog for Patient Experience Library: Across health and care services, one of the biggest make-or-break factors for quality of patient experience is “communication”. That can mean written or verbal communication. It can mean the use of medical jargon, as against language patients can understand. It can mean communicating in accessible ways –…

  • 30Aug

    Changing the way we communicate about patients

    Excerpts from a blog for the BMJ by Abraar Karan, an internal medicine resident at the Brigham and Women’s Hospital/ Harvard Medical School: The way doctors speak and write about patients not only reflects, but also impacts how we feel about them A 53 year old woman with right lower quadrant abdominal pain. A 36 year old acutely…

  • 26Jul

    Stories or numbers or stories and numbers

    Blog for Patient Experience Library: A few weeks ago we suggested that the Gosport Inquiry should finally bring to an end the idea that patient stories are simply “anecdote”, carrying less weight than the “hard” evidence of statistical data. This week, we have dug back into our archive to revisit the issue via a conference presentation…

  • 20Jun

    CQC Adult Inpatient Survey Results 2017

    Results from the Care Quality Commission 2017 inpatient survey, compared with results from surveys dating back to 2009, show gradual improvements in a number of areas. This includes patients’ perceptions of: the quality of communication between themselves and medical professionals (doctors and nurses) the quality of information about operations or procedures privacy when discussing their…

  • 14Jun

    5 Communication Lessons Learned from Hurricane Maria

    Excerpts from an article from CDC Centers for Disease Control and Prevention: When Category 4 Hurricane Maria made landfall in Puerto Rico, CDC assembled a team of experienced communicators who were flexible, bilingual, and culturally sensitive communicators. This group of experts prepared to deploy to Puerto Rico on short notice to support the communication needs…

  • 14Jun

    Why should doctors write letters directly to patients?

    Blog from a patient representative: I have a range of long-term and acute medical conditions, and as a result I have extensive experience of outpatient appointments, admissions and discharges over the last 40 years. My long-standing interest in human biology and medical matters makes me a very motivated patient, but I’m aware that there is…

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