Patients at a number of practices across England have begun testing the new NHS app, which provides simple and secure access to a range of healthcare services on a smartphone or tablet. Developed by NHS Digital and NHS England, the app will enable many patients to register without attending the practice, reducing administrative burden on reception staff.…
An article, published in the Guardian, describes the private one-to-one consultation as being sacrosanct. Yet shared medical appointments have been used successfully for years at the Cleveland Clinic in the US. Patients appreciate them. They compare experiences with other patients, learn from their questions, gain more advice than they might otherwise, and improve their understanding…
The Royal College of Physicians have announced a new project to develop standards for the content and structure of electronic outpatient letters, to improve continuity of care, and to enable reuse of information in GP systems and for secondary purposes. They would like to hear from you if you use an electronic patient record (EPR)…
A great blog from Future Patient this week looks at the patient experience of receiving information from healthcare services, and the some of the challenges a service can face when trying to improve this experience. In ‘Simple isn’t easy – changing the way the NHS communicates with patients’ the author shares an extract from an appointment letter…
A pilot of diabetes patients having outpatient appointments via Skype has reduced A&E attendances amongst participants.
The Diabetes Appointment via Webcam in Newham programme was set up by Newham University Hospital NHS Trust in response to rising demand on diabetes services, poor access to care, poor health outcomes and particularly high ‘did not attend rates’ of 30-50%.
NHS hospital trusts have been using innovative, yet simple, ideas to reduce the number of missed appointments, contributing to an overall drop in missed outpatient appointments of over 250,000 last year.
Some local NHS organisations have been using text messages, Skype and other methods to stay in contact and treat patients, replacing what could have been a missed appointment with an opportunity.
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