In 2015, overall NHS satisfaction fell to 60 per cent, down from 65 per cent in 2014. At the same time, dissatisfaction with the NHS rose by 8 percentage points to 23 per cent, the largest single-year increase since 1986. This took dissatisfaction back to the level reported between 2011 and 2013.
Key findings highlighted in the report include
- Satisfaction with GP servicesremained higher than with other NHS services. However, satisfaction of 69 per cent in 2015 was the lowest rate recorded since the survey began in 1983.
- Satisfaction with NHS dentistryremained flat at 54 per cent.
- Satisfaction with outpatient servicesalso remained stable at 66 per cent, but was higher than satisfaction with other hospital-based services.
- Satisfaction with inpatient serviceswas 58 per cent, having remained statistically unchanged for the past three years.
- Satisfaction with accident and emergency (A&E) serviceswas lower than satisfaction with other hospital-based services at 53 per cent.
- Satisfaction with social care servicesprovided by local authorities was 26 per cent, 5 percentage points lower than in 2014 and far lower than satisfaction with health care services.
- Overall satisfaction with the NHS was higher among supporters of the Conservative party(65 per cent) than among Labour supporters (59 per cent). After a jump in satisfaction among Labour supporters in 2014, 2015 saw satisfaction levels in this group return to its 2013 level with an 11 percentage point drop.
- The three main reasons people gave for being satisfiedwith the health service were: the quality of care in the NHS, the fact that the NHS is free at the point of use, and the range of services and treatments available. The three main reasons that people gave for being dissatisfied with the health service were: long waiting times, staff shortages and lack of funding.
- Public satisfaction with the NHS is a multi-faceted measure influenced by respondents’ views on politics, policy and public institutions as well as their experience of the NHS. It is not a straightforward indicator of NHS performance.
The King’s Fund report on the survey can be accessed here.