Earlier this week, I attended and presented at a National Voices event on person centred information and helplines. Natalie Koussa of National Voices has written this article for the National Voices newsletter about the event, that we are reproducing here with their kind permission.
Wellbeing Our Way – Summary of Person-centred information and helplines POW WOW (shared learning workshop): 14 October 2015
Many thanks to those who joined our lively POW WOW earlier this week. The workshop brought together people with lived experience and those working within charities to explore how health information, helplines and wider digital engagement can enable people to manage their health in the ways which matter to them. To see the agenda, please click here.
Peter Chidwick from The Helplines Partnership opened the day with an insightful session considering how helplines can be an important tool for reducing health inequalities by reaching some of the most vulnerable and isolated individuals. Click here for Peter’s slides. In her session ‘The Good, the Bad and the Ugly’, Lee Marriot-Dowding from James Whale Fund for Kidney Cancer shared her experiences around the rewards and challenges of offering a care line within a very small organisation, including the impact on staff. You can see Lee’s slides here.
NSPCC’s Shilpa Belliappa led a challenging and inspiring session around the opportunities offered by digital platforms in terms of facilitating peer support and supporting young people to develop their emotional resilience. Click here for Shilpa’s slides. The closing session was led by Claire Murray who shared evidence around the links between effective information provision and health literacy, as well as Patient Information Forum (PiF)’s Toolkit: Creating Health Information that Works. Click here for Claire’s slides.
Please click here to see the Storify summary of the event.
The final POW WOW in this series will focus on ‘enabling people to influence’ and will be held 11am – 3pm on Wednesday 11 November in central London. Please click here to find out more and register.