The survey was completed by almost 78,000 patients who spent at least one night in hospital in July 2016. It covers issues including dignity, staff communication, hospital cleanliness and food.
The findings, which are available by trust, show that experience of hospital stays remains generally good for most patients, with confidence in nurses remaining high (80%).
However, data from the survey contributes to NHS England’s Overall Patient Experience Score, which now stands at 76.7 out of a possible score of 100 (down from 77.3) due to poorer feedback on questions about “access and waiting” and “better information, more choice”.
Patients this year reported feeling less involved in aspects of their care and treatment; just over half (56%) felt involved in decisions about their treatment, which is 3 percentage points down from last year. It is a similar situation for involvement in discharge decisions, with 55% of respondents saying they ‘definitely’ felt involved, down 1 percentage point since 2015.
Information sharing when leaving hospital has also declined in 2016. 64% of patients said they received enough information when leaving the hospital, a decline of 2 percentage points since last year. Fewer people this year were told about the side-effects of medication when they got home, with 38% of patients reporting ‘yes, completely’, compared to 40% in 2015.
Integrated care is another area of concern. In the 2015 statistical release, the CQC reported that support after leaving the hospital was a key area for improvement. In 2016, just over half (55%) of the patients surveyed said they received enough support from health and social care workers to manage their conditions. 21% of patients said they did not receive enough support, which is a 2% increase from 2015.