The King’s Fund have published an analysis of the NHS satisfaction levels as reported in the 2013 British Social Attitudes survey. Overall the survey found there has been no change in levels of overall satisfaction with the NHS since 2011, although there have been changes in the public’s views on specific services.
The analysis examines these areas in more detail, using other data collected by the British Social Attitudes survey, such as party political identification and where respondents live, to explore the satisfaction data in more depth.
The analysis concludes that while satisfaction with the NHS overall remains relatively high by historical standards, rates remain essentially unchanged compared to 2012, with little improvement since the sharp drop seen in 2011.
While public concern about the NHS may well have persisted into 2013, there is little to suggest any increase in concern – which may prompt a deterioration in satisfaction. The fact that satisfaction remains at the levels reported in 2012 could be seen as a measure of success for the NHS in terms of broadly maintaining performance in areas that matter most to the public (such as waiting times), despite the continued financial pressure on the NHS across Britain. However, where performance does dip – for example, problems with waiting times in A&E in late winter and early spring last year – this is reflected in concomitant falls in satisfaction (in this case, with A&E services).
The full analysis can be accessed here.