Delivering a Patient Information Service (London)-Tues 17 Oct 2017- an event for Library Staff

Sorry, this event is now SOLD OUT.  If you would like to be added to the waiting list for the event please email

PIF, in association with the Chartered Institute of Library and Information Professionals (CILIP) Health Libraries Group, is delighted to announce this event which is aimed at library staff who may be expanding their services to include patient information, in addition to the service they currently provide for staff.

The event is free to attend. But please note, as spaces are limited, for 'no-shows' or where cancellation is made with less than 72 hours notice, a £45+VAT fee will be payable. No fee will be payable if a colleague attends in your place.

To book your place please complete and submit the booking form below.


10.00 - 10.30     Registration and coffee

10.30 - 10.45     Welcome and introduction

  • Sarah Hennessy - Co-Chair, CILIP Health Libraries Group
  • Nicole Naylor - Joint Head of Operations, Patient Information Forum

10.45 - 11.15     Making a difference - the benefits and value of providing high-quality health information

  • Daniel Livesey - Library and Knowledge Service Manager, Greater Manchester Mental Health NHS Foundation Trust

11.15 - 11.45     What are your concerns? -  Discussion session

11.45 - 12.05     Refreshment break and speed networking

12.05 - 1.00       Learning from others - implementing innovative ways to give patients access to your information

  • Theresa Sullivan - Macmillan Patient Information Lead, Mount Vernon Cancer Centre and Lynda Jackson Macmillan Centre
  • Holly Case - Outreach Librarian, Surrey & Sussex Healthcare NHS Trust

1.00 - 1.45         LUNCH

1.45 - 2.15        Managing challenging enquiries

Deena Maggs - Head of Information and Knowledge Services, The King's Fund

2.15 - 3.15       What is high quality health information and where do you find it?

  • Natasha Howard - Library Manager, Aubrey Keep Library, NELFT NHS Foundation Trust
  • Caroline De Brún - Knowledge & Evidence Specialist, South West and Thames Valley, Public Health England

3.15 - 3.30         Sum up and close

  • Sarah Hennessy - Co-Chair, CILIP Health Libraries Group

We hope you can join us for this event.


7 Ridgmount Street, Bloomsbury
Map and Directions

Date: 17 October 2017