Improving the Accessibility of Health Information (London) - Wed 5 July 2017

Information-Standard-webPIF is delighted to be holding an event on Improving the Accessibility of Health Information on Wednesday 5 July 2017.

The event is kindly sponsored by NHS England's The Information Standard.

This event is aimed at health and information professionals who want to understand more about how to deliver health information resources and services that are accessible to all, particularly for patients or service users who live with a disability, impairment or sensory loss. Sessions will cover:

  • Accessible information for delivering person centred care
  • Patient experiences of accessible health information and the Accessible Information Standard
  • Case studies from information producers & practical examples of how you can create accessible information
  • Case studies from organisations who have implemented the Accessible Information Standard, sharing key learning

Join us for this practically focused day, sharing experiences and case studies from leading organisations delivering accessible information for their patients and service users!


9.30 – 10.00    Registration, refreshments and networking

10.00 – 11.10  Session 1        

Introduction and welcome Patient Information Forum

Accessible information for person-centred care Alf Collins, Clinical lead for person-centre care, NHS England

A personal perspective Sandy Bannister, Corporate Equality and Diversity Manager, Worcestershire County Council

11.10 – 11.40  How do you approach accessible information? Networking session, including refreshments

11.40 – 12.40  Session 2

Practical tips from a patient experience team perspective Emma James, Patient Involvement and Experience Officer, Great Ormond Street Hospital

  • The importance of communication
  • Understanding the patient journey
  • Different formats for meeting different needs

The Accessible Information Standard in action Sarah White, Policy & Partnerships Manager (Health), Sense

  • Why does accessible information matter?
  • What is the Accessible Information Standard and what does it mean for you?
  • What impact is the Accessible Information Standard having?

12.40 – 13.30  Lunch

13.30 – 15.00  Session 3

A blind person’s experience of accessing health care: trials, triumphs and suggestions on a cure Adi Laif - Usability and Accessibility Consultant, AbilityNet

  • Challenges faced by someone who is blind with the current system
  • Beacons of light in the dark - people who were able to work around the system to help
  • Learning from my experience - how the future could look

A system wide approach to accessible information support Dr Clare Mander - Clinical Lead for Accessible Information, Solent NHS Trust

  • The development and pilot of a tiered-model of accessible information training
  • An accessible information champion network - translating learning into quality improvement
  • The power of data – electronic screening and Trust wide data reporting on communication and information needs
  • Collaboration with patient and support volunteers

Developing a range of accessible self-help guides: British Sign Language (BSL) Karen O’Rourke - Patient Information Centre Manager, Northumberland, Tyne and Wear NHS Foundation Trust

  • The need for psychological health information in BSL
  • Developing BSL information
  • Lessons learned

15.00 – 15.15  Break

15.15 – 16.15  Session 4

How to make effective Accessible Information for people with learning disabilities Jez Coram, Multimedia Designer, Shaun Webster MBE, International Project Worker, CHANGE

  • Accessible Information - What is it and who can it help?
  • Co-production - Why it's important, key things to consider when co-producing accessible information and the practical process
  • Insider tips for effective Easy Read - Images, text and format
  • Accessible information and health care - Ideas from people with learning disabilities on ways Easy Read/accessible information can improve their experience of services

Driving service design with user research - reflections on making our services more accessible Malcolm Canvin and Claire Cook, User Researchers, NHS Business Services Authority

  • A user-centred approach to service design
  • The need to make information more accessible – service users’ narratives
  • Research into design – some reflections and challenges
  • Moving forwards – lessons for embedding responsibility for change

16.15 – 16.30  Sum up and close


The event will cost £150+VAT for PIF members. You will need to be logged in to the website to see the PIF member rate.

The cost for non-members is £225+VAT, and this price includes a 1-year Individual membership of PIF.

You can register to attend the event below.

We have some sponsorship opportunities available at this event which you can see here.  To discuss further please email

If you have any queries about this event please contact

We hope you can join us!

The PIF Team


Royal College of Physicians London
11 St Andrew's Place
Map and Directions

Date: 5 July 2017

Start Time: 9:30 am
End Time: 4:30 pm

Price: £270.00

Registration Details

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