Health Literacy and Accessible Digital Information (Manchester)- Wednesday 2 May 2018

The Patient Information Forum is delighted to be working with Texthelp to hold an event on the topic of Health Literacy and Digital Accessible Information on Wednesday 2 May 2018 in Manchester.

This event is free to attend. But please note, as spaces are limited, for 'no-shows' or where cancellation is made with less than 72 hours notice, a £50+VAT fee will be payable. No fee will be payable if a colleague attends in your place.

09.30 - 10.00   Registration and refreshments

10.00 - 10.15    Welcome
Chair: Jason Gordon -  UK Health Manager, Texthelp Ltd

Session 1: Accessible Information

10.15 - 10.45    Patient perspective
Adi Latif - Usability and Accessibility Consultant, AbilityNet

10.45 - 11.15    Accessible Digital Information
Jason Gordon - UK Health Manager, Texthelp Ltd

11.15 - 11.55    Update from the Patient Information Forum and speed networking (including refreshment break)
Nicole Naylor – Head of Operations, Patient Information Forum

This will be your opportunity to hear more about the support the Patient Information Forum can provide and engage with other event attendees, and make useful connections.

11.55 – 12.25   Producing Easy Read and British Sign Language resources – Challenges, achievements and lessons learned
Abigail Howse - Quality and Evaluation Officer, Macmillan Cancer Support

Macmillan Cancer Support has built a significant collection of resources in other languages and formats, to meet the accessibility needs of different people. Today I will talk about two of these formats – easy read and British Sign Language.

I’ll talk about why we’ve produced these resources, who might use them, how they’ve changed over the years and what we’ve learned through doing this work. I’ll explain how we involved Deaf people and people with learning disabilities in the production of these resources, and I’ll share some of the challenges we face. I’ll try my best to share as much learning and experience as I can, in the hope of helping others who are thinking about producing these formats.

12.25- 1.00      Equality & diversity network: A view from North East London NHS Foundation Trust
Harjit Bansall - Equality & Diversity Manager, North East London NHS Foundation Trust

1.00 – 1.45      LUNCH

Session 2: Health Literacy

1.45- 2.15       Why is health literacy important and how will improvement benefit the NHS and Society?
Prof Jo Protheroe - Professor of General Practice, Chair of Health Literacy UK Group, NHS Clinical Adviser for Health Literacy

Prof Protheroe will cover the meaning and context of health literacy; why health literacy is important and how big the problem is and what can be done about it, using examples from Stoke-on-Trent public health.          

2.15 – 2.45     Health Literacy Awareness: The Vital Ingredient
Jonathan Berry - Personalisation & Control Specialist; Lead for Health Literacy and Shared Decision Making, NHS England

Jonathan’s presentation will explore:

  • Definitions: eg digital health literacy, health literacy
  • The advantages of digital technology advances
  • The digital world and health inequalities
  • Embedding health literacy approaches into digital health
  • Some reflections and discussion points

2.45 – 3.15     Digital health literacy
Jill Rowlands - Professor, University of Newcastle and Aarhus University

3.15 – 3.30     Refreshment break

3.30 – 4.00     Health Literacy Toolkit
Dr Ruth Carlyle – Head of NHS Library and Knowledge Services, Midlands and East of England, ‎Health Education England

4.00 - 4.30      Health literacy and the provision of information on medicines
Bernadette Flood - Pharmacist, Daughters of Charity Disability Support Services Dublin

Bernadette will explore how understanding medication and making decisions to consent to medication requires access to easy to understand information from the doctor, pharmacist or formal or informal support personnel.

4.30 - 4.35      Sum up and close
Chair: Jason Gordon - UK Health Manager, Texthelp Ltd

We have some sponsorship opportunities available at this event.  To discuss further please email

We hope you can join us.

The PIF Team

The Studio
The Hive, 51 Lever Street
M1 1FN
Map and Directions

Date: 2 May 2018

Start Time: 9:30 am
End Time: 4:35 pm

Free Event

Registration Details

Personal Information