Supporting consumer health information


This section explores the important elements involved in supporting consumer health information

Information works best when it is supported – by a health or care professional or by someone trained to deliver health information. In a supported environment, people can ask questions and discuss their treatment, care and preferences and health and care professionals can give tailored, personalised information which meets the needs of that individual. When this happens, information becomes the foundation of shared decision making and enables the individual to make the choices that are right for them.

This section of the web site explores the important elements involved in supporting consumer health information; from communication skills and the principles of shared decision making, to tools such as health records, and some of the key places whether information can be given and supported, such as information centres and libraries.

The information on these pages is written by PiF members, and by experts from outside the membership. If you are a PiF member and you would like to contribute, by suggesting resources, challenging what has been said or adding to the information, you can go to the members area and:

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