The Patient Experience Library has published its annual Patient Experience in England report.
Thousands of reports are published every year on patient experience in the NHS, by government bodies, patient voice organisations, health charities and academic institutions.
Patient Experience in England summarises a year’s worth of patient experience surveys and draws out key themes from wider research.
The overview shows that:
- Some patients are more equal than others. The NHS offers universal health coverage but some groups do not get the access they need.
- Online patient feedback can build community – if healthcare professionals respond appropriately.
- Patient and public involvement in research is good in parts. There is not yet a consensus about the need for, and benefits of, involvement.
- Public funding for patient voice is declining, and drug companies are moving in to fill the gap.
The report also looks at ‘learning from deaths’, finding culture is impeding progress, and covers the deepening crisis in social care.