• 17Nov

    Patient experience of choice in mental health

    NHS England have published the latest statistical information on patients’ experience of mental health services in the NHS. This is an update to include results from the 2017 Community Mental Health Survey.

    The 2017 survey included 57 NHS trusts in England, including combined mental health and social care trusts, Foundation Trusts and community healthcare social enterprises that provide mental health services. One trust was excluded, so the survey results represent 56 NHS trusts in England.

    Eligible patients were aged 18 years or over, who had received specialist care or treatment for a mental health condition in September, October or November 2016.

    Responses were received from around 12,150 patients, with a national response rate of 26%.

    The survey measures four areas:

    • Access and waiting
    • Safe, high quality coordinated care
    • Betting information, more choice
    • Building closer relationships

    Overall patient experience of community mental health services has not changed between 2016-17 and 2017-18.

    The ‘Access & waiting’ area has shown a statistically significant increase from 2016-17 to 2017-18. The other three areas showed a slight decrease, but this was not statistically significant.

    Better information, more choice

    This domain assesses whether NHS mental health services involved patients as much as they wanted to be involved in agreeing what care they would receive and their medication, taking their personal circumstances into account. It also assesses whether NHS mental health services involved patients in deciding what treatments or therapies to use.

    One of the five scored questions has significantly decreased, with a smaller proportion of patients say they agreed with someone from NHS mental health services what care they will receive.

    You can access the statistics on the NHS England website.