NHS England have published a new Accessible Information and Communication Policy for the organisation.
The principles the policy have been based on include:
- All staff have a responsibility to make information and online content accessible and inclusive.
- Staff should make all reasonable efforts to ensure that everyone can find out about and engage with NHS England, including identifying and removing barriers caused by inaccessible information and / or a need for interpretation or communication support.
- Where appropriate (and as outlined in this policy), individuals who need access to an interpreter, advocate or other communication professional to enable them to engage with NHS England will be provided with such support, arranged and funded by NHS England.
- Where policies, publications or events are targeted at, or are particularly relevant to, people with particular communication needs, proactive steps should be taken to ensure that information and activities are accessible for relevant group(s).
- Information will be provided in alternative formats and languages as quickly as possible following acceptance of a request and without unreasonable delay.
The scope of the policy reflects NHS England’s role and responsibilities. It is available in a range of formats:
- PDF https://www.england.nhs.uk/wp-content/uploads/2016/11/nhse-access-info-comms-policy.pdf
- Word document https://www.england.nhs.uk/wp-content/uploads/2016/11/nhse-access-info-comms-policy.docx
- Easy Read https://www.england.nhs.uk/wp-content/uploads/2016/11/nhse-access-info-comms-policy-er.pdf
- British Sign Language (BSL) video with subtitles https://www.youtube.com/watch?v=Eqt5UnLISeY
NHS England are inviting feedback on the policy to England.email@example.com.