The NHS Commissioning Board has appointed Neil Churchill as the Director of Patient Experience. Neil will ensure that improving patient experience is at the heart of the system, providing leadership for patient experience across the NHS and taking leadership responsibility for improvement of domain four of the NHS outcomes framework, patient experience.
At present, Neil is the Chief Executive of Asthma UK and is a Non-Executive Director in NHS South of England. He has over 25 years’ experience of working in the voluntary sector at organisations like Barnardo’s, Age Concern and Crisis, and a member of the Richmond Group of major health charities.
Jane Cummings, Chief Nursing Officer said: “I am very pleased about the appointment of Neil Churchill. Neil will be joining the nursing directorate in the NHS Commissioning Board as the Director of Patient Experience. He has a fantastic amount of experience to bring to this critical role and will be a great addition to the skilled and experienced staff we currently have. Neil will be leading on one of the five key domains of the Outcomes Framework which are intended to improve outcomes for our patients and ensure we are truly focused on improving the experience of those we care for. I am really looking forward to welcoming Neil into the team and working together on this important priority.”
On accepting the role, Neil said: “I am delighted to be joining the NHS Commissioning Board at this time of change, when there is real commitment and drive to put the patient at the centre of decision-making. We need to make sure that every patient receives safe, compassionate care but we also have the opportunity to forge a new partnership with patients which can improve productivity as well as health outcomes.”