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  • 24Jul

    What about the patients?

    In this new series Jeremy Taylor, former chief executive of National Voices, talks to people undertaking work with patients, families and carers. In this article he interviews Annie Laverty, Chief Experience Officer at Northumbria Healthcare Foundation Trust. She discusses how the trust designed a comprehensive way of understanding the quality of patient experience across its 11 hospital sites,…

  • 24Jul

    Using patient complaints to drive improvement

    A new report explores how patient complaints can be used to drive improvement and discusses the barriers to using them effectively. Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals deals with the idea that some types of patient complaints are perennial, pervasive and well-known. It questions why some types…

  • 24Jul

    How to survive fake news about cancer

    In this article David Robert Grimes discusses the prevalence of cancer myths and ‘bogus treatments’ online. He outlines the concerns of many organisations that fictitious cures risk eclipsing reputable information as well as the ‘terrible cost’ which can occur when people reject conventional treatment. David also discusses the impact of conspiracy theories – both on…

  • 24Jul

    Embedding patient stories at the heart of healthcare

    In this article Marie Ennis-O’Connor discusses the importance of embedding patient stories at the heart of healthcare. She explores how stories shape human beings’ lives and cites research suggesting a story can be used to build a ‘bridge of empathy and compassion’ in healthcare. Marie also argues stories have the potential to build bridges between data…

  • 24Jul

    The Art of Coproduction – A Guerrilla Guide

    Up to 100 free copies of a guide to co-production are being offered to NHS, voluntary and community sector organisations. The Art of Coproduction – A Guerrilla Guide is a pocket-sized, fold-out guide created by We Coproduce. It is designed to generate conversation, ideas and debate with people who co-produce regularly as well as providing…

  • 24Jul

    Driving improvement through technology

    A new CQC resource looks at how providers have used new technologies to try to meet the needs of people using their services and improve the quality of care. Driving improvement through technology includes examples from across health and social care. These range from apps that help people to take more control of their care,…

  • 24Jul

    Have your say on changes to primary care

    The NHS is holding a policy consultation on patient registration, funding and contracting rules under digital-first primary care. The Long Term Plan made a commitment that every patient will have the right to be offered digital-first primary care by 2023/24. But current GP contract rules weren’t designed for digital-first services. Key goals for the proposals…

  • 24Jul

    Expanding access to health services with self-care interventions

    The World Health Organisation (WHO) has launched its first guideline on self-care interventions for health. The first volume focuses on sexual and reproductive health and rights. At least 400 million people worldwide lack access to the most essential health services. By 2035, there will be an estimated shortage of nearly 13 million healthcare workers. At…

  • 24Jul

    Good community medicines support

    The National Institute for Health and Care Excellence (NICE), in collaboration with partner organisations, has launched a new initiative to encourage better medicines support for people receiving social care services in their homes. Involved & informed: good community medicines support aims to ensure the safe and effective use of medicines in the community, so people…

  • 18Jul

    Job advert: Writer/Editor, Alzheimer’s Society

    Job role:  Writer/Editor, Alzheimer’s Society Salary:  £32,908 per annum Hours:  35 hours per week Office location:  43–44 Crutched Friars, London, EC3N 2AE Contract type:  Permanent Closing date:  16 August 2019 Interview date:  6/10 September 2019 Alzheimer’s Society is the UK’s leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for…

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