A pharmacy in California has used a personalised messaging system to dramatically increase medication adherence in patients suffering from chronic diseases. The system leverages automated voice, text, email and ′push′ notification to better engage patients and improve their behaviour. In a pilot program, the pharmacy used a scale to categorize patients based on their past behaviour and observed challenges. Communications were sent in the patients′ channel of choice (voice, text or email) and language of choice, and also addresses the cognitive, motivational and cultural differences in behavioural change for individual patients. The pharmacy was able to increase medication refills in patients with high cholesterol from 60% to 93% and from 76% to 91% in patients with hypertension.
The cancer patient experience survey 2011/12 national report compares performance with the previous 2010 survey, and on most questions scores have improved, with the most significant increases in positive scores seen on information and communication issues. Key developments that may have impacted on improving patient experience have included the implementation of cancer Information Prescriptions across beacon sites covering fifteen acute Trusts across 34 hospital sites.
NHS 24 in Scotland have been working closely with NHS Health Scotland to house their screening content (such as breast, bowel and newborn screening) in one place within NHS inform. The zone contains information about screening, including which test individual’s may be eligible for, and what expect and when taking part. NHS inform has also launched a Veterans Health zone, which is designed to improve the overall accessibility to health and social care information and their related services for Veterans. The Veterans Health Zone will help former military personnel find help for their health and care needs via a series of links.
The Mental Health Foundation, in collaboration with Welsh charity Hafal and Bipolar UK, to launch a self-management booklet, Take Control, to help people with serious mental health problems take more control of their lives. The guide is a product of the highly successful self-management courses which ran throughout Wales. It supports participants in setting goals for themselves and using their care and treatment plan to achieve them. The guide is based on the key eight life areas which include: accommodation, education and training, finance and money, medical and other forms of treatment, parenting or caring relationships, personal care and physical wellbeing, social, cultural or spiritual and work and occupation.
Publisher Maney is offering free online access to 3 years’ worth of journal content from the Journal of Communication in Healthcare until September, including commentaries, case studies and presentations from experts in the field of healthcare communication on topics ranging from obesity to social media, nursing to the Deaf community. There is also a 20% discount on subscriptions.
The provision of patient information leaflets (PILs) is an important part of health care. PILs require evaluation, but the frameworks that are used for evaluation are largely under-informed by theory. This framework has three elements: Readability (focussing on text) assessed using existing well-established procedures; Comprehensibility (focussing on reader and text) assessed using multiple-choice questions based on the lexical and semantic features of the text; Communicative effectiveness (focussing on reader) explores the relationship between the emotional, cognitive and behavioural responses of the reader and the objectives of the PIL.
The British Lung Foundation is seeking a freelance editor to work on its health information for 2-3 days a week for the next six weeks. The work will involve managing the reviews of some of our health information materials, including editing copy, managing deadlines and liaising with medical experts and designers. The ideal candidate will be able to work in the office (Clerkenwell, London), be familiar with the Information Standard and have experience of editing health information and managing production schedules. Working from home is also an option though not preferred.
A new report for the NHS Confederation looks at the use of social media in the public sector, with a specific focus on health organisations. Research for the report consisted of an online survey completed by 25 organisations from the public and private sector and one-one interviews with some of the survey participants. The majority of organisations surveyed are regularly using social media for broadcasting activities and only occasionally using social media for listening activities. One strong theme which emerged during interviews was a recognition by social media practitioners of how simple social media channels and tools are to use, but how challenging it is both culturally and organisationally to harness and use them to the greatest effect.
Macmillan Cancer Support encourages people affected by cancer to review books and DVDs. Over 750 people with cancer, their carers, family members, friends and health professionals have so far reviewed over 200 books and DVDs about cancer. You can read all the reviews on the Macmillan website on the online version of the Directory of Information Materials for People Affected by Cancer.
A new tool allowing users to search and compare any Care Quality Commission (CQC) registered home care, residential or nursing home provider is now available online at NHS Choices. It allows users to search for local providers within an area and link to CQC reports and information about the provider. The service is being extended and will allow providers to include key information about themselves including photographs of rooms, pictures of staff along with short biographies, plus information on services such as visiting arrangements, pets and visiting clergy. In addition, users will be able to leave online comments about a care provider.