NHS Improvement launched the new Patient Experience Improvement Framework earlier this month.
It’s an evidence-based framework built on Care Quality Commission key themes to enable board and senior teams in provider services to continuously improve the experience of patients.
Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a whole systems approach to collect, analyse, use and learn from patient feedback for quality improvement. Without such an approach, it is almost impossible to track, measure and drive quality improvement.
The framework brings together the characteristics of trusts that consistently improve patient experience and enables them to carry out an organisational diagnostic to establish how far patient experience is embedded in its leadership, culture and its operational processes.
You can read the full article here: https://improvement.nhs.uk/resources/patient-experience-improvement-framework/