• 30Aug

    New app helps to combat poor customer service faced by people with disabilities

    A new app-based system, highlighted in E-Access Bulletin Live, has been launched that aims to “shake up” the customer service industry across shops, banks and other venues.

    The Welcome app lets people with disabilities tell shops and venues of their arrival, so that staff can provide tailored assistance suited to their condition.

    Designed by assistive technology company Neatebox, the free app is a two-way platform between users and customer service teams. Users tell staff, via the app, that they will be visiting a venue and flag up useful information or specific requirements they have, such as needing assistance with a wheelchair or that they will be bringing a guide dog.

    GPS tracking lets staff know exactly when the customer arrives, and the app also provides links to useful information about various impairments, supplied by charities and specialist organisations; the Royal National Institute of Blind People (RNIB) and Guide Dogs have both provided information for the app.