• 3Feb

    Member’s experiences: One mental health Trust’s journey towards achieving NHSLA Level 3 in information for patients

    In December 2011, South London and Maudsley NHS Foundation Trust (SLaM), a mental health service provider, passed the NHS Litigation Authority assessment at Level 3, with ‘a very good score’. The NHSLA, which handles negligence claims and works to improve risk management practices in the NHS, undertook a rigorous assessment of SLaM, under its Clinical Negligence Scheme for Trusts (CNST).

    SLaM is the only mental health trust to currently hold Level 3, which is the highest possible standard. Improving SLAM’s risk rating means a safer environment for patients and a lower NHSLA premium. Achieving Level 3 has qualified SLaM for a 30 per cent Risk Management Discount – a saving of £315,000 per year.

    PiF member Roslyn Byfield is Patient Information Manager at South London and Maudsley NHS Foundation Trust and has documented her experience of achieving level 3 NHSLA and getting patient information integrated into the patient journey and is sharing it with other PiF members. You can download her article by clicking here.