• 23Oct

    Making it Real: personalisation for people with sensory impairment

    Making it Real is a set of ‘I’ statements demonstrating what personalisation can achieve when working well and what personalisation should look like from the perspective of people who use services. It was launched in 2012 by Think Local Act Personal (TLAP).

    TLAP have recently launched a guide to Making it Real for people with sensory impairment.

    It describes the policy context in light of the Care Act 2014 and the recently approved NHS England Accessible Information Standard and offers practical case study examples of how the Making it Real ‘I’ statements are already being implemented in a range of settings for people with sensory impairments.

    The guide is divided into six sections covering each of the Making it Real ‘I’ statements. Each section provides practical examples of interventions that demonstrate the difference that it has had on people’s lives.

    The statements that fall under the information and advice section are:

    • I have the information and support I need in order to remain as independent as possible.
    • I have access to easy-to-understand information about care and support which is consistent, accurate, accessible and up to date.
    • I can speak to people who know something about care and support and can make things happen.
    • I have help to make informed choices if I need and want it.
    • I know where to get information about what is going on in my community.

    The guide includes steps for translate these statements into practice:

    • Ask people what their preferred communication is, and record this so that services can meet the need every time.
    • Make information available in a range of accessible formats such as: – Symbols – Widgets 24 – Pictorial – Braille – Large print – Audio – Electronic – British Sign Language (BSL) – Bold print.
    • Ensure those providing information have the necessary skills and knowledge about accessible formats.
    • Ensure accessibility is considered at the start when designing websites.
    • Ensure all services have access to BSL interpreters where needed, either in person or by video link.
    • Understand the different types of interpreter that may be needed.
    • Support people to develop new skills for accessing information and communication.

    You can read the guide here.