At the PIF Annual Conference on Wednesday 25 May 2016 we will be holding our Best Poster Competition. Entries to the competition will demonstrate partnership working to improve healthcare information and support.
The best judged poster on the day, as voted for by delegates, will win a prize. Over the next few days we will be showcasing the entries to the competition. We start below with a submission from the NHS Clinical Commissioning Groups in Leeds.
You can find out more details about the conference and how you can attend here: www.pifonline.org.uk/2016-conference
Leeds Patient Leader Programme
Our patient leader programme moves away from tokenistic involvement by working in partnership with local people. We accept that most people want to share their personal experiences of healthcare, and that’s OK, but we can’t commission public services on individual experiences. We need objective and non-judgemental patient leaders (champions) to work with us and assure that we consider all feedback throughout the commissioning process.
Our patient leaders need two things: information about the needs and preferences of local people, and the confidence to champion those voices. Our team facilitates a partnership between patients and professionals which enables shared learning and support. Our staff empower patient leaders by providing them with a comprehensive package of information, training and support. Our patient leaders help our staff by supporting our engagement processes, ensuring we act on feedback from the wider public and participating in difficult commissioning decisions.
This innovative approach to planning services has led to a culture change in the organisation where patients and staff work together to meet the needs of the our diverse population. But don’t take our word for it… ‘The programme gives me opportunities to champion the needs of diverse communities in Leeds’ Patient Leader. ‘Patient leaders are key to the successful delivery of our projects’ Member of staff
Presenters: Kevin Bray and Chris Bridle, Engagement Lead
Organisation: NHS Clinical Commissioning Groups in Leeds