• 16Sep

    Key questions to ask when developing information services

    A toolkit published by TLAP (Think Local Act Personal) provides resources to help organisations develop an information and advice strategy. It contains a bank of resources designed around a six stage process for developing a strategy.

    It aims to support organisations move from ‘getting started’ to considering ‘where are we now’ and ‘where do we want to get to’. It also considers what resources will be needed and how success will be measured.

    Section 2 of the toolkit focuses on how to assess people’s experience of information and advice, in order to understand where your service is now.

    It highlights key questions to consider including:

    • Do we have an understanding of why people might need information and advice?
    • Do we have an understanding of how people access information and advice?
    • Do we have an understanding of what it is like for people in our community to access information and advice at present?
    • Are we sure we have covered a wide range of views?
    • Are we sure we have done justice to the views of people who may particularly struggle to access information and advice (e.g. because of a sensory impairment, a mental health issue, social isolation, language or cultural barriers, etc?)
    • Have we summed up what works well about the current system, and what does not work well, from people’s own perspectives?

    The toolkit includes tools and resources to help you develop an information and advice service or provision strategy.

    The toolkit can be accessed on the TLAP website.