• 14May

    Improving patient experience – free places at HCUK event

    A Practical Guide to Measuring & Improving Patient Experience
    Tuesday 16 June 2015, London

    Healthcare Conferences UK have a limited number of free delegate places available at an event they are holding on 16 June in London on measuring and improving patient experience.

    With opening presentations by Don Brereton Chair, Patient Experience Sub-group National Quality Board and NQB Lay Member and Neil Churchill Director of Patient Experience NHS England & Patient Experience Sub-group Member National Quality Board, this conference will focus on improving patient experience and experiences of care, delivering the shared ambition announced by the National Quality Board on 30 January 2015.

    Topics Include:

    • What is experience of care? & Why is experience important?
    • Implementing the new National Quality Board shared ambition to improve experiences of care
    • The Warwick Patient Experience Programme explained
    • Using data and intelligence on experience to improve services
    • Developing a positive approach to improving care and experience
    • Real time and right time feedback leading to change in practice
    • What people want from their experience of social care services
    • Engaging frontline staff to develop effective feedback systems and responsive services at ward and directorate level
    • PREMs, PROMs and PCOMs: whats the difference?

    Speakers include:

    • Don Brereton Chair, Patient Experience Sub-group National Quality Board and NQB Lay Member
    • Neil Churchill Director of Patient Experience NHS England & Patient Experience Sub-group Member, National Quality Board
    • Ian Bullock Chief Operating Officer Royal College of Physicians
    • Dr Umesh Prabhu Medical Director Wrightington, Wigan and Leigh NHS Foundation Trust
    • Anne-Marie Laverty Director of Patient Experience Northumbria Health Care NHS Trust
    • Carol Moore Improvement Manager Picker Institute Europe
    • Mr Bibhas Roy Consultant Orthopaedic Surgeon, HICAT Member and PROMs Lead and James Wilson Speciality Trainee in Trauma and Orthopaedics NHS North West

    The programme for the event can be found here. The conference is being held at the Hallam Conference Centre in London, and runs from 10am until 5pm.

    To access the free places, that are limited and will be allocated on a first come – first served basis, email jayne@hc-uk.org.uk quoting ref: hcuk00pe