Using patient feedback effectively to improve services was the theme of a 1 day event held by the King’s Fund on 21 April 2016.
The event looked at information currently collected from patient surveys including the inpatient survey, GP patient survey, Friends and Family Test, and Patient Reported Outcome Measures.
It explored the key messages that can be drawn from the data and looked at how health care professionals can use these messages to drive service improvement.
Presentations from the event have been shared on the King’s Fund website, including:
Patients’ experience of using hospital services
- Using patients and their feedback to co-design and improve services
- Using PROMs data to help patients make informed decisions
- Making the most out of feedback from the Family and Friends Test (FFT)
- Using insight to amplify the patient voice in commissioning
All the presentations from the event can be found on the King’s Fund website here.