NHS England are asking all colleagues and partners to help spread the word, right through autumn, about the importance of hearing ALL voices in feedback about cancer services.
The push is designed to coincide with the sending out of questionnaires for the national Cancer Patient Experience Survey to an invited sample of cancer patients from October. Invitees have until March to complete the questionnaire and we’re keen to increase awareness of the survey and increase the number of responses.
We are particularly keen to encourage more feedback from people from black and minority ethnic backgrounds who have had cancer treatment. Anything you can do locally to bring this to people’s attention would be greatly appreciated. The message is ongoing but we particularly want to put it under the spotlight from mid-October until mid-December.
Of course, not everyone who has had cancer treatment will be invited to take part in the survey so we also want to tell them about the other ways they can help to improve cancer care for everyone by giving feedback in other ways.
Posters, messaging and web resources have being developed to help spread the word and lead people to a web page that sets out the different ways that people can tell services what worked well and what could be improved, so that future patients will benefit.
This is primarily a community-level effort and we hope that cancer networks and charities, BME community networks, local Healthwatch and others will join us in getting the word out. We will be tweeting about it periodically on the NHS England Twitter account and producing a blog on the subject in October.
You can view and download an A3 or A4 poster, or order printed copies free of charge, by clicking on these links to product pages on the Health and Social Care Publications Orderline or by telephoning your order to 0300 123 1002. The ordering codes for the posters are: BMEA3PSTER for the A3 size; and BMEA4PSTER for the A4 size.
You can also download other materials that might be useful: sample promotional text; digital and print resources – web banner, Facebook promotion image, Twitter promotion image and “advertising” artwork suitable for print publications such as a local community publication or newsletter, available in A5 or A6.
If you have any queries, please do get in touch with Gillian Radcliffe, Communications Manager for the Insight & Feedback team. If you are able to do anything to support this effort, it would be great if you could please let Gillian know and send copies of any articles or photographs of coverage achieved.
Publication of local-level data from the cancer survey:
Following a delay for quality assurance of the data, local data from the 2017 National Cancer Experience Survey, at CCG and trust level, will be published on the survey website at 9.30am on Friday 28 September here.
Read more here about the feedback: http://www.ncpes.co.uk/NHSfeedback