The following three events are being held by Healthcare Conferences UK. There is a 20% discount available to PiF members by quoting ref HCUK20PIF when booking.(*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.)
Handling, Investigating, Resolving & Learning from Complaints
Thursday 18 September 2014, London
This conference focuses on improving the handling, investigation, resolution and learning from complaints in the NHS including implementing the recommendations from the National Review into Complaints Handling in the NHS including developing board level responsibility, improving complaints standards and complaints handling, improving communications and information on the wards, responding to patient concerns, ensuring the process of complaints handling is integral to the delivery of care in real time, supporting patients who complain and implementing the statutory duty of candour. The conference will also update delegates on national developments including an update from the commons public accounts select committee and the learning from the initial Care Quality Commission inspection and new requirements for trusts such as the annual complaints report.
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/nhs-complaints-handling-investigation-training or email@example.com
Follow the conference on Twitter #NHSComplaints
Lean in Healthcare: Identify & Eliminate Waste & Rework Using Lean
Tuesday 23 September 2014, London
If you are involved in improving any part of the patient experience such as patient care, reducing patient harm, improving quality of service or reducing waiting time then the Lean tools can have a significant impact. Lean in healthcare is a highly interactive one-day workshop aimed at individuals & teams at all levels who want to gain an understanding of the lean philosophy, tools and techniques.
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/lean-healthcare or email firstname.lastname@example.org
Investigating Incidents & The Duty of Candour
Thursday 20 November 2014, Birmingham
In the wake of the Francis Inquiry into the failings at Mid Staffordshire NHS Foundation Trust the Department of Health has introduced a contractual duty of candour that requires NHS and Foundation trust staff to be open and honest with patients and their families about patient safety incidents. This training day will equip delegates with a proven methodology and a highly-regarded report structure that will help with the investigation of incidents and the production of reports.
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/duty-of-candour-nhs-training or email email@example.com
Leading your Organisation to Zero-Harm
Tuesday 9 December 2014, Manchester
A masterclass for leaders within healthcare who want to learn how to drive their organisations to a “Zero-Harm” culture. Patients still continue to needlessly suffer and in some cases die because of errors and incidents. Increasingly there is a strong belief that these incidents can and should be prevented if healthcare is to achieve world class levels. Prof Berwick, a former advisor to the US President Barack Obama, and author of the recent patient safety review in the UK has said he believes the NHS could offer the safest healthcare in the world. A number of industries such as the chemical or airline industries now achieve ZERO injuries on a regular basis. This has involved major changes in behaviours and culture. This workshop focuses on what health professionals can learn from these industries where a culture of ZERO has existed for some time.
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/zero-harm-training or email firstname.lastname@example.org