Think Local Act Personal (TLAP) have published a Guide to help councils meet their new Care Act duties to improve the information and support services available in their communities by April 2015.
The Guide has been developed with six local authorities to highlight the challenges each has face , how they have overcome them and the benefits to people in their areas.
Information, Advice & Brokerage: Shaping the Future, Gearing Up & Seeing the Benefits shows councils how to improve the way people find out about care services and get the best in place to meet their needs.
TLAP Director Sam Bennett said:
“Information and advice is clearly a critical building block for choice and control and you can’t have a care and support system that is truly empowering without people being able to understand and navigate it well. This Guide will be a useful stepping stone to making those changes.”
Key messages included within the Guide include the need to ensure that information is co-produced with customers, and that effort should be focused on making sure the information is widely accessible. It identifies that working with GP practices is one of the obvious ways to improve the availability of information and advice about social care.
It highlights the potential of using peer support to share information and knowledge, and that councils’ strategies could usefully focus on building links with the voluntary and community sector to extend the reach of information.
Section 3 of the Guide discusses how you can evaluate the impact of providing information, recognising the inherent challenges in this area. It includes a number of case studies from organisations that are developing interesting approaches to evaluation.
The Guide can be accessed here.