• 16Aug

    GP Patient Survey 2018

    NHS England together with Ipsos MORI, have published the latest Official Statistics from the GP Patient Survey. The survey provides information on patients’ overall experience of primary care services and their overall experience of accessing these services.
    Data are weighted by age and gender so that results resemble the eligible registered list population of each practice and CCG.

    The latest survey consisted of around 2.2 million postal questionnaires sent out to adults registered with GP practices in England from January 2018 to the end of March 2018. Over 750,000 patients completed and returned a questionnaire, resulting in a national response rate of 34.1%.

    Summary of key headlines

    A summary of some of the key headlines from the 2018 weighted results is shown below. For a more detailed overview of the results please see the data and reports published on the survey’s main website: GP Patient Survey

    • Over nine in ten patients (93.5%) felt involved in decisions about their care and treatment.
    • Just under nine in ten patients (87.0%) felt the healthcare professional recognised or understood their mental health needs.
    • 12.7% were aware they could access medical records online. (In 2016, just 6% of patients knew they could access medical records online, in 2017 it was up to 9%). Just over two in five patients (42.5%) were unsure whether these services were available at their GP practice, while less than one in ten patients (8.1%) believe that none of these options were available. (In 2016, just 6% of patients knew they could access medical records online, in 2017 it was up to 9%)
    • Over half of all patients (52.2%) said they had one or more long-term physical or mental health conditions, disabilities or illnesses, 45.8% of patients said they have none of these, and 2.0% preferred not to say.
    • The most commonly reported conditions, disabilities or illnesses are ‘Arthritis or ongoing problem with back or joints’ (18.8%) and ‘High blood pressure’ (17.1%).
    • Of patients who said they have one or more long-term conditions, 79.4% say they had support from local services or organisations to help them manage their condition(s).
    • Over eight in ten patients (83.9%) with a long term condition felt confident they could manage any issues arising from their condition(s).
    • Of patients who say they had a long-term condition, 39.6% have had a conversation with a healthcare professional about what is important to them when managing their condition(s). Of these patients, 60.4% had agreed a plan with a healthcare professional to manage their condition(s), and over nine in ten (94.4%) found this plan (very or fairly) helpful in managing their condition(s).

    Read more about the survey and key findings here: https://www.england.nhs.uk/statistics/2018/08/09/gp-patient-survey-2018/