National Voices have published a digest of the best international evidence on ways to enhance person centred care. It includes a review of the evidence on supporting self management and shared decision making, and improving information and understanding.
For each topic there is a downloadable ‘simple guide’ that explains the research and looks at patient focused interventions in relation to their impact on people’s knowledge; people’s experience of services; health outcomes and behaviours; and use of healthcare resources.
The evidence review suggests that the things that work best to improve person-centred care are:
1. Increasing awareness
• providing clear information tailored to the person in many different formats, and
ensuring professionals are available and willing to encourage the use of that
• reminding people to take part in screening or appointments
• reporting publicly on the performance of health services
• media campaigns to promote healthy lifestyles
2. Providing proactive tools
• providing practical tools to help people be engaged in decisions about their health and
care, such as checklists, questions to use during consultations, decision aids and
access to medical records
• self-management education programmes run by professionals or peers which
focus on activation rather than solely information provision
• encouraging self-management using self-monitoring, telemonitoring and novel
computer or mobile phone-based education or applications
3. Activating the wider workforce
• training professionals to communicate well and engage people and their families
• ensuring all parts of the system are working together to provide continuity of care
• proactive health promotion programmes, including working collaboratively with
community groups, schools and workplaces so health is integrated into day-to-day life
• making sure services respond to people’s needs based on surveys and other feedback
The full evidence review can be accessed here.