CQC have launched new partnerships with a number of national charities to help ensure that the views and experiences of people who use services are at the heart of the regulation of health and social care in England.
They will be working with Carers UK, Disability Rights UK, Mind, The National Autistic Society, Patients Association, and the Relatives & Residents Association, as ‘Tell us about your care’ partners.
While anyone can contact CQC directly if they would like to share their concerns and experiences of a health or care service in England (anonymously, if they wish to do so), the Tell us about your care partnerships enables these organisations to pass on this information to CQC too.
The partnerships also aim to help identify best practice examples of where high-quality and compassionate care is being provided so that others can learn from them.
Chris Day, Director of Engagement at the Care Quality Commission, said:
“People’s experiences of care are absolutely vital to CQC’s work. They help us to identify where care may be falling below the standards we all have a right to expect, and where outstanding care is being provided.
“We share common cause with organisations that work with and represent people who use services in wanting to make sure that our health and social care services provide safe, effective, compassionate and high-quality care, which is why it’s fantastic to be working with Carers UK, Disability Rights UK, Mind, The National Autistic Society, Patients Association, and the Relatives & Residents Association in this way. They will help us to reach even more people who may have information that can allow us to take action against poor care, encourage improvement, and to celebrate great services.”
You can find more information on the CQC website.