The CQC has published new equality objectives, in recognition that people from some equality groups are still less likely to receive good quality health and social care. The new objectives focus on their regulatory role in improving equality.
Through their inspections, they will check that providers make person-centred care work for everyone, from all equality groups – for example for lesbian, gay, bisexual and transgender people using adult social care or mental health inpatient services.
They will look at whether providers are meeting the new Accessible Information Standard, which applies to disabled people who have information and communication needs.
They will also ensure that they communicate with everyone who contacts the organisation in a way that is accessible for them.
The objectives include looking at reducing barriers and improving access to primary care for migrants, asylum seekers, Gypsies and Travellers, to help address their poor health outcomes.
They will also look at how people in specific equality groups are supported on referral, transfer between services – including adult social care services and health services – on discharge from hospital and in primary care.
You can find more information on the CQC website.
PIF has a free online discussion group for people involved in implementing the Accessible Information Standard, where you can share questions, challenges and successes. Find more information here: www.pifonline.org.uk/accessible-health-information-join-pifs-new-online-group/