• 18Dec

    Conversations, communication and co-design for health and social care integration

    A new report from the Centre of Excellence for Information Sharing compares approaches from Leeds, North West London, Southend and Warrington with regards to engaging local people in information sharing to support health and social care integration.

    It considers how local people become engaged, how were partners and local people involved in the design of communications, how to raise awareness and manage expectations and also conclusions and recommendations for the future.

    Health and social care integration aims to coordinate the services that people in need receive, giving them the right care, in the right place, at the right time. It also aims to make the best use of the time, knowledge and resources available from the people who deliver the services.

    To make this ambition possible, all the people involved need to be able to share information. This includes information such as test results, medication, special equipment requirements, care plans, details of care providers, crisis contacts and the outcomes expected by a patient.

    The report identifies key patient concerns that need to addressed in relation to information sharing, along with the benefits of information sharing that could form the basis of messages to local people. It looks at the challenges that were encountered, and which groups can support communciation.

    It explores how the case study examples involved partners and local people in the design of communications, and how local people became engaged in the projects.

    You can find the report on the Centre for Excellence of Information Sharing here.