The Communication and Information Needs Passport is a practical and person-centred way of supporting patients/service users, carers and parents who cannot easily speak for themselves.
Passports are a way of pulling complex information together and presenting it in an easy-to-follow format that will help health and social care organisations record and act to meet a person’s communication and information needs.
The Communication and Information Needs Passport is owned by the individual and not by professionals, and aims to:
- Present the person positively as an individual, not as a set of ‘problems’ or disabilities;
- Provide a place for the person’s own views and preferences to be recorded and drawn to the attention of others;
- Describe the person’s most effective means of communication and how others can best communicate with, and support the person.
The passport will support the implementation of the Accessible Information Standard by helping the Trusts’ health and social care staff easily identify and respond to the communication and information needs of patients and service users who have a disability, impairment or sensory loss.
Copies of the Communication and Information Needs Passport can be obtained by contacting Jules Wall by emailing firstname.lastname@example.org or calling 0161 778 2741.
They can also be picked up from Outpatients at any of the Trust’s hospitals, North Manchester General Hospital, The Royal Oldham Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary.