Chiara is the Assistant Director of Patient Services at Anthony Nolan. She is accountable for the delivery of patient information and support as well as funding NHS posts and developing clinical and supportive care pathways for patients before and after transplant, including palliative and end of life care. She joined Anthony Nolan in April 2013 as Head of Patient Experience in what was a newly-created role representing a new strategic direction for the charity; having the patient as the heart of what they do. In nearly four years her team have produced 17 publications including animations, patient videos, blogs, podcasts, E-Newsletters, an online forum and a Peer Support Service. She has also developed broad support services for families affected by transplant including implementing a grant giving service, starting a quarterly patient and family survivorship education programme and funded eight full time Post-Transplant CNS roles across the country.
Prior to joining Anthony Nolan, Chiara managed the Macmillan Information and Support Centres at Kings College Hospital in London. She worked closely with the oncology, palliative care and long term conditions teams to improve the provision of information across the organisation. Chiara was one of the first managers to be a beacon site for information prescriptions, an early implementer of Holistic Needs Assessment to post- transplant patients, facilitating the Patient and Family Support Groups and implementing Health and Wellbeing Events for patients living with and beyond cancer. During her time at Kings she also had an active role in the South East London Cancer Network, chairing several working groups and then in the London Cancer Alliance, working particularly on the Survivorship, Patient Information and Patient Engagement agendas.
Before taking up the role at Kings, Chiara worked at St. Bartholomew’s Hospital and the London NHS Trust for seven years – the final four of which in the role of Highly Specialised Physiotherapist in Oncology and Palliative Care. Her particular areas of expertise at Barts were Haematology and Breast Cancer and she regularly guest lectured at King’s College London to the undergraduate physiotherapy department.
Chiara has a BSc (Hons) in Physiotherapy from Brunel University and an MA Management from the University of Westminster.