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  • 20Sep

    Blog: Getting health information right impacts health outcomes

    Excerpts from a blog for PIF by Amy Corkery, Editor, Patient Information, British Heart Foundation. At the BHF, our efforts to respond to patients’ requests for information resulted in us producing over 40 different titles on risk factors and behaviour change. We were mailing out and facilitating the download of over 3 million booklets, leaflets…

  • 20Sep

    How people power is building patient-centric pharma

    Excerpts from an article in pharmaphorum: While everyone is agreed on the importance of patient-centric pharma, just one fifth of industry insiders said they knew “how” to achieve it. So, how do we close the gap between appetite and action? Encouraging staff to connect with their purpose is the key to building true patient engagement in…

  • 20Sep

    Joined-up listening: integrated care and patient insight

    This article from The King’s Fund articulates the opportunity that integrated care presents for using insight from people and populations to design services that meet their needs and reflect their priorities. This includes breaking down silos within and between organisations to listen to what patients are saying across their entire pathway of care. The insight we can get from…

  • 20Sep

    Rethinking engagement

    Blog for the Patient Experience Library: Traditional methods of gathering patient feedback are “stuck in child-parent mode”, according to this thought-provoking editorial from the British Journal of Psychiatry Bulletin. The author, David Gilbert, writes from his experiences as both professional and patient, and calls for a fresh approach to patient engagement. For Gilbert, “Patient and…

  • 20Sep

    Use and the Users of a Patient Portal: Cross-Sectional Study

    Patient portals offer patients access to their medical information and tools to communicate with health care providers. It has been shown that patient portals have the potential to positively impact health outcomes and efficiency of health care. It is therefore important that health care organizations identify the patients who use or do not use the…

  • 20Sep

    Person-centred patient information: three styles of film

    Article by PIF member, Eleanor Stanley: I’m a big believer that in health communications – whether film or copy – there’s always a human angle to be found. But when it comes to patient information, there is often a tension between the desire to provide information and the need to engage the audience. This ‘information…

  • 13Sep

    Ada health app launches in Spanish and Portuguese

    The most uninsured ethnic group in the US can now access health information via new Spanish and Portuguese versions of an artificial intelligence health app. Ada, which was previously only available in English and German, is now also aimed at Hispanics, who represent the largest ethnic group in the US without health insurance. As ownership…

  • 13Sep

    £450k announced to help patients have their say on health services

    A windfall of £450,000 to support practical and innovative ways to help patients improve health services has been announced. The Building Health Partnerships programme has been awarded the money from NHS England and the National Lottery – through the Big Lottery Fund. The funding will provide tailored support for co-production to 10 areas, helping to more…

  • 13Sep

    Using technology to build a partnership of trust with patients

    Excerpts from a blog by Chris Ham for The King’s Fund:  Recently I spent a day visiting the Haughton Thornley Medical Centres in Tameside, Greater Manchester, at the invitation of Amir Hannan, one of the partners in the practice. I’ve been aware of Amir’s work in engaging patients for some time and it was featured in our…

  • 13Sep

    A new standard for maternity care records

    A new standard has been published to support the introduction of digital maternity records that will ensure that record information is consistent and can be shared more easily across healthcare services in England in the future. As part of the national plans to improve maternity services, the NHS is changing the way information is shared between women,…

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