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  • 16Aug

    Always Events®: what have we learned so far?

    Picker has published a report which outlines the key learnings from NHS trusts involved in the scale-up and spread of Always Events. Always Events are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time. Understanding what matters…

  • 16Aug

    GP Patient Survey 2018

    NHS England together with Ipsos MORI, have published the latest Official Statistics from the GP Patient Survey. The survey provides information on patients’ overall experience of primary care services and their overall experience of accessing these services. Data are weighted by age and gender so that results resemble the eligible registered list population of each practice…

  • 9Aug

    NICE Guidance Community pharmacies: promoting health and wellbeing

    This guideline covers how community pharmacies can help maintain and improve people’s physical and mental health and well-being, including people with a long-term condition. It aims to encourage more people to use community pharmacies by integrating them within existing health and care pathways and ensuring they offer standard services and a consistent approach. It requires…

  • 9Aug

    New system of consent for organ and tissue donation announced

    Hundreds of lives will be saved each year under plans to change the law to a new system of consent. The government has outlined plans to implement a new system of consent for organ and tissue donation in order to tackle a shortage of donors. This will mean everyone is considered an organ donor unless…

  • 9Aug

    Digital health as a complementary therapy

    Excerpts from an article in Pharmaphorum: For years, digital health has been heralded as the saviour of health services and the answer to patient engagement. Now the conversation is changing from what technology can do, to what it might need a little help with – and that’s offering the human touch. We are living through a…

  • 9Aug

    Patient involvement in qualitative data analysis in a trial of a patient‐centred intervention

    Patient involvement in qualitative data analysis in a trial of a patient‐centred intervention: Reconciling lay knowledge and scientific method They conducted a pilot study of an intervention to facilitate patients’ agenda setting in clinical consultations. The primary aim of the study was to test the feasibility of running the randomized controlled trial. A secondary objective was…

  • 9Aug

    Patients or consumers?

    Blog from The Patient Experience Library: There is a perpetual debate in the world of patient experience and patient/public involvement about how to describe anybody who is not a health professional.  The terms “patients”, “service users” and “consumers” are all used – with varying degrees of comfort or conflict. This report from the Beryl Institute sheds…

  • 9Aug

    Can Alexa improve your health?

    AbilityNet Accessibility consultant, Adi Latif, has contributed to a UK government video demonstrating the value of digital tech for people with specific needs. The video sets out specific goals for the NHS to invest in tech such as Amazon Echo (Alexa) and VoiceOver, showing how accessible technology can deliver health benefits and provide greater independence for people…

  • 9Aug

    Patient and public engagement in research and health system decision making

    A systematic review of evaluation tools: Patient and public engagement is growing, but evaluative efforts remain limited. Reviews looking at evaluation tools for patient engagement in individual decision making do exist, but no similar articles in research and health systems have been published. The objective was to systematically review and appraise evaluation tools for patient…

  • 9Aug

    ‘Good Care Starts with a Conversation’ campaign launched

    The Royal Pharmaceutical Society (RPS) in Scotland has just launched its campaign ‘Good care starts with a conversation’, highlighting the crucial role pharmacists play in ensuring people get the most out of their medicines. The campaign urges the public to #talktopharmacy if they have any questions about their medicines. “There is a clear need for these conversations to…

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