The Patient Experience Network National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry.
In the Access to Information category the winner was East & North Hertfordshire NHS Trust for their project ‘All about our wards: key information for patients’.
This initiative focuses on sharing feedback from patients and visitors in an imaginative and responsive way. The Trust has produced a suite of posters containing important information that our patients and visitors want to know when they walk onto a ward to give them a reassuring and memorable ‘first impression’ of the ward.
Patients and visitors are encouraged to tell the Trust about their hospital experience and are assured that the Trust values and listens to all suggestions for improvements and share feedback at all levels within the Trust.
The Trust says that initiative has embedding the process of keeping patients and visitors informed about what’s happening on the wards and encouraging pride in how they are performing. Involving patients, visitors and staff in the development of this information has been crucial to its success.
You can read more about the Awards, and the other winners and finalists on the PEN website here.