The NHS Future Forum report on Integration recommended that new patient experience measures should be developed to evaluate patients’ experiences across whole journeys of care.
There is currently no single bespoke measure of patient experience of integration in or across the NHS. Developing measures of integration is difficult due to the very large number of potential patient journeys. But this publication highlights the data sources already available that can help NHS organisations assess experience of integrated care locally.
Students starting secondary school this September are being encouraged to get to know their school nurse so they know where to go for help and advice when they need it.
The school nursing service has a crucial role in improving the physical and emotional health of children and young people. The service has been working with young people to design eye-catching materials to promote the range of services available from school nurses and how to access them.
The National Council for Palliative Care (NCPC) has launched a toolkit to empower local people to push for the right end of life care services following reform of the health and social care system.
‘What about end of life care?’ is a practical toolkit designed to help the public and professionals understand the new health and care structures and develop the relationships required to secure high quality end of life care.
A revised version of the information leaflet about the personal health budgets pilot programme, in easy read format is published.
Personal health budgets is one of the ideas that the NHS is working on to try to make it easier for people to get the NHS care that is best suited to them.
Scottish health boards and GPs have agreed that the Emergency Care Summary can be used in scheduled care to support medicines reconciliation, after a pilot showed clear clinical benefits.
The ECS is a summary of patient information extracted from GP patient records and includes demographics, allergies and medication history.
NHS hospital trusts have been using innovative, yet simple, ideas to reduce the number of missed appointments, contributing to an overall drop in missed outpatient appointments of over 250,000 last year.
Some local NHS organisations have been using text messages, Skype and other methods to stay in contact and treat patients, replacing what could have been a missed appointment with an opportunity.
The NHS will have to comply with NICE guidance on new drugs and treatments or explain to patients why there is a delay, under a new scheme announced this week.
This will help end the unfair practice where some parts of the NHS delay offering new treatment while other areas make them available straight away.
Nine ambitious patient experience projects are about to start spreading their ideas to other areas of the NHS, after being selected as winners of the NHS Patient Feedback Challenge.
The NHS Patient Feedback Challenge, created and managed by the NHS Institute and funded by the Department of Health, is a one year programme designed to find and spread great approaches which use feedback from patients to improve services.
PiF briefing event: The information strategy and consumer health information: implications for the commercial sector
This briefing and discussion event about the recent Information Strategy and the implications for the commercial sector is run jointly by PiF and the BMJ Group.
The event focuses on information for patients and the public, including the new NHS health and social care portal, providing quality information about conditions, treatments and services and electronic health records.
The guest speaker is Giles Wilmore, Director, Director of Patient and Public Voice, NHS Commissioning Board, who led the development of the Information Strategy.
Asthma UK Scotland has produced an online resource for secondary school teachers in Scotland called ‘Two in every classroom’.
The resource aims to help schools use new and creative ways to embed asthma within the Curriculum for Excellence while raising the profile of the most common long-term condition in schools.