News > Using electronic media

The BBC this week covered the MyPublicServices conference and reported that "Social media could transform the NHS and other public services in the same way that file-sharing changed the music industry." The event was a national conference about citizen engagement with public services online.

The web has already transformed the way we book a holiday, buy a camera, and share the snaps. Whole sectors – media, music, finance, publishing – are being turned upside down. But where is the impact on our public services? Why (with a few notable exceptions) are they still so top-down, so inflexible, so hard-to-reach? In sum, so last century?

This conference was about how that can – and already is – changing -  about how the traditional public sector values of fairness, solidarity and equality are meeting the new networked values of participation, transparency and usability to create new services or add to old ones.

Blogs, twitter postings, videos and podcasts from the conference are now available online.

http://mypublicservices.wordpress.com/