News
NHS Complaints data
02 September 2010
News
Written complaints about NHS hospital and community health services in England have seen the biggest year-on-year rise since annual data was first published 12 years ago, new figures from The NHS Information Centre show. Between 2008/09 and 2009/10 the number of complaints rose from 89,139 to 101,077; a 13.4% rise and the largest year-on-year increase since the report.
10,000 (10%) of the complaints were about communication or information to given patients (written and oral). That's the fourth largest area of complaint, behind clinical treatment, attitude of staff and cancelled appointments.
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