News > Patient experience

Take part in the NHS Patient Feedback Challenge

04 May 2012, 09:42
News > Patient experience

The NHS Patient Feedback Challenge will provide an opportunity to radically transform patient experience and to spread this learning widely across healthcare systems.The Challenge is backed by a £1m challenge fund which will support the development of ambitious demonstration sites that develop a fully integrated patient experience measurement system that leads to continuous improvement cycles and that create wholly patient focused organisations. Everyone can get involved, either by sharing the work you are doing, becoming a partner in areas you are interested, providing your expertise or to commenting on the work of others.

NHS Patient Feedback Challenge to identify, share, spread and implement patient experience work across the NHS

30 March 2012, 11:00
News > Patient experience

Recent research in to What Matters to Patients set out some strong arguments for how the NHS can improve services and patients' experience of healthcare, and told us that patients care about their experience of care as much as clinical effectiveness and safety. This is why the NHS Institute for Innovation and Improvement are launching the NHS Patient Feedback Challenge, to identify, share, spread and implement your excellent patient experience work across the NHS. The Challenge is designed to provide a financial reward for those who develop a culture which rapidly identifies areas for improvement in experience and implements the best ideas.

Event: A Practical Guide to Measuring and Monitoring Patient Experience

30 March 2012, 10:16
News > Patient experience

Chaired by Sophie Staniszewska Guideline Development Group Chair The NICE Quality Standard for Patient Experience in Adult NHS Services, this conference provides an important update on patient experience with a focus on the new NICE quality standard including how it was developed and how progress will be monitored. Topics include the NICE quality standard on patient experience and implementing the National Framework for Patient Experience. The event takes place in London on 17 September 2012. PiF members get a 15% discount.

Masterclass: Patient and Public Engagement

23 March 2012, 09:43
News > Patient experience

This interactive and in-depth masterclass will open with a group look at how important PPE is to you and your organisation, and will focus on: the key policy drivers for PPE, establishing a framework for PPE and Shared Decision Making activities, and the benefits of good engagement with patients and the public through a collective and individual approach. The masterclass takes place on 21 June 2012 in London.

Event: Masterclass on Experience Based Design

16 March 2012, 11:28
News > Patient experience

The ebd approach (experience based design) is an exciting new way of bringing patients and staff together to share the role of improving care and re-designing services. It is being developed by the NHS Institute for Innovation and Improvement as a way of helping frontline NHS teams make the improvements their patients really want. The NHS Institute for Innovation and Improvement are delivering a new masterclass, which will introduce key concepts of the ebd approach will be suitable for anyone considering how to optimise the use of patient experience in designing and improving healthcare. The masterclass takes place on 26 April in Coventry.

NICE publishes new quality standard and guidance on patient experience in NHS services

02 March 2012, 10:44
News > Patient experience

NICE has this week published a new quality standard and guidance on patient experience in adult NHS services. The quality standard for improving the quality of patient experience includes ensuring that patients are given the opportunity to discuss their health beliefs, concerns and preferences in order to individualise their care. It also states that patients have their physical needs and psychological concerns assessed. In addition the standard states that patients are made aware that they have the right to choose, accept or decline treatment and these decisions are respected and supported. Information for patients is covered in the standard on shared decision making - 'Patients are actively involved in shared decision making and supported by healthcare professionals to make fully informed choices about investigations, treatment and care that reflect what is important to them'.

Event: NHS Patient Feedback Challenge - Promoting excellence in patient experience

23 February 2012, 10:54
News > Patient experience

This is a free event on Monday 23rd April 2012 at Park Plaza Riverbank London, where there will be an opportunity to hear from the Secretary of State for Health, people who are leading the way in patient experience and some exciting speakers from other sectors. The event focuses on creating wholly patient focused organisations and a fully integrated patient experience measurement system that leads to continuous improvement cycles.

Department of Health publishes NHS Patient Experience Framework

23 February 2012, 10:42
News > Patient experience

In October 2011 the NHS National Quality Board (NQB) agreed on a working definition of patient experience to guide the measurement of patient experience across the NHS. This framework outlines those elements which are critical to the patients' experience of NHS Services. The framework includes 'Information, communication, and education on clinical status, progress, prognosis, and processes of care in order to facilitate autonomy, selfcare and health promotion.'

Study shows patients' ratings of hospitals tally with measures of the hospital's performance

16 February 2012, 15:11
News > Patient experience

Since 2008, patients have been able to post comments on and rate hospitals using the NHS Choices website. The system's proponents suggest that it helps patients to choose the best services, but no previous study has investigated whether these online ratings are related to clinical measures of healthcare quality, such as mortality rates and incidence of hospital-acquired infections. Researchers at Imperial College London examined 10,274 ratings of all NHS acute hospital trusts in England. They found that hospitals with better patient ratings tend to have lower death rates and lower readmission rates. Hospitals rated by patients as being cleaner have lower rates of MRSA infections.

2011 Patient Experience Outpatient Survey shows information still needs to improve

16 February 2012, 15:06
News > Patient experience

Patients continue to report improvements in aspects of care that matter most to them, and 84 per cent of patients rated their experience as excellent or very good, according to the results of the 2011 Patient Experience Outpatient Survey. The results published this week show that more patients are being treated with respect and dignity and felt they were involved in decisions about their care and treatment and in the amount of information given to them about their treatment. However, the results also show that staff need to improve the way they provide information to patients about areas such as the risks and benefits of treatment, why tests are needed and the purpose of medication and side effects.